Banner for E-Services Automation Suite - E-Service Suite is a sophisticated and
ready to use enterprise platform that unifies the distributed business processes
in one place by providing seamless collaboration and unification of services.
E-Service Suite is an Enterprise electronic platform for automation of government and corporate E-Services for Government, the automation ranges from government-to-citizen (G2C), government-to-business (G2B), government-to-government (G2G) and government-to-employees (G2E). For Corporate, the automation ranges from Business to Business (B2B), Business to Customer (B2C) and Business to Employee (B2E) It is a Sophisticated and ready to use enterprise platform that unifies the distributed business processes in one place by providing seamless collaboration and unification of services. As a breakaway from traditional back-end complex interface and separate front-end portal, EService Suite treat all the users same as customers and provides easy to use and unified web interface and experience that improves the user satisfaction and the self-guiding features of the platform brings new user quickly on board Our eService Suite empowers faster rollout (50% time saved) by orchestrating the pre-built components to define the eService for the business processes.
Intuitive, user experience, user friendly, self-guided e-services platform that delivers best user experience. Productivity and collaboration Expedite the application process with end-to-end automation and seamless collaboration. Ease of configuration configuring and managing business processes has never been so easy. Simplified eServices Build to serve the government and their customers in a simplified manner.
It can be reality as eService Suite automates end-to-end business process and allow customer to exchange information via system Save the time to drive to the government office and wait in the long queue.
Fast and efficient processing of customer requesteservice Suite assists customer and staff to apply and process requests faster and save time.
uilt to mould as per customer needseService Suite is designed to suit the requirements of every organization, customer and staff. Each and every function/feature can be configured or modified with easy to use functionality.
Highly scalable enterprise systemRobustness and highly flexible design of the system allows it to be highly scalable and can give high performance with high volume and peak load.
24 X 7 officerovide convenient submission and management of applications online 24 X 7.
Improve employee productivityeService Suite automates common tasks which improves staff productivity It provide desktop like rich interface which saves time by removing time consuming page refreshes and show any changes instantly.
No need for servers, software installation and huge infrastructure, our could based secured platform gives you ready to use infrastructure, so what you need is computer, laptop or mobile device with internet connection.
Multilingual systemIn a multi-cultural community having a unilingual system will not work, eService Suite has provision for any number of languages as per organization requirement. The easy to use dictionary feature allows you to setup multiple language data in no time.
Scalability and performanceIn order to fulfill the growing needs of the organizations, eService Suite is designed to be highly scalable with high availability architecture. The well-designed software architecture allows it to give high performance during peak hours.
Configuration over customizationThe comprehensive business rules engine and user-friendly interface allows granular level of configuration for any functionality or process. This give edge over customization which if often time consuming and needs high maintenance.
Responsive, Rich UI and self-guided systemThe UI/UX has become the main element of any system as smart devices has become primary device for any web application, so based on that eService Suite is designed as responsive and interactive interface. Also in traditional web applications are designed to refresh or reload the screens on clicks. eService Suite has a rich user interface which gives desktop like behavior without screen refreshes.
Data Migration from legacy systemDo you have a legacy system and want to have all your historical data migrated into eService Suite? This is not a problem, we get asked to do this all of the time, so much so we have pre-canned migration scripts for a lot of the popular legacy land management and case management solutions in the market place or we can easily create a migration script for your bespoke land management solution.
Enterprise IntegrationsQuickly and easily couple, decouple, recombine, and restructure corporate IT systems using web services. Integrate popular enterprise systems as well as diverse legacy systems.
Provides flexible and easy to configure workflow and rules engine that make any process implementation easy and fast. The graphical workflow engine gives visibility of the process and makes its very user friendly\
E-Services PortalE-Service portal is single window module which allows user to apply for permits and track the requests by a guided user interface. Module has detailed level of access rights and privileges on modules and screens which reduce the customizations and gives full control over what user can see.
E-Service rules engineeService Suite is built keeping in mind the ever-changing needs and complex business rules of the organizations. The E-Service rules engineer will allow to define e-service without needing much of customizations on the system.
Define complex and Ad-Hoc E-ServicesDefining Complex / Ad-Hoc E-Services is a reality now with combination of available pre-built e-service attributes and defining new dynamic attribute
E-Services DesignerE-Services designer allows defining the e-service form and placing the components in the form. Also e-Service is highly customizable and can be configured based on the type of user.
Data ExportExport to excel feature allows filtering and exporting data appearing on the screen to excel format which can be used for other statistical or analysis purpose.
Survey and pollsIn-built survey and poll add to the functional capabilities of the system and allows getting the precious feedback of the customers with an easy to use user interface. Survey and polls management provides highly flexible and configurable options to create and manage surveys and polls.
Bulk Documents and Drawings stampingeService Suite auto-stamping module has enterprise stamping and markup tools that can process thousands of files in quick time. The architecture of the stamping module is scalable so it can cater to any increase in demand of volume of documents to be stamped without compromising on processing time.
Task management and DelegationComprehensive task management, tracking and collaboration module helps to provide full automation of the process and guide the flow of the information through the process end-to-end. The cross-department collaboration between customer and project stakeholders gives the solution another dimension of unified process.
Smart AttachmentsDocuments are integral part of any application processing. Our smart attachment module integrates seamlessly with E-Service and allows organizing the files in proper disciplines and associates data to the files and hence making it smart.
Responsive and modern Upload/Download ManagerIn the new modern era of web applications, we have made the upload and download of files possible from any device and browser. With just drag and drop the files will be uploaded with high speed.
eService Suite Design ReviewWeb based design review module allows to review the drawings from within the permit request. It give many options for the user like add annotation/remarks, add markups, zoom in/out, compare previous versions and many more.
Dynamic ChecklistChecklist is pluggable component which can be attached to any e-service and also has multiple ways to display. Also, checklist’s multiple operators option makes checklist more intuitive meaningful.
GIS EnabledGIS Esri map can be viewed from within the system and has ability for two-way data interchange. Permits and buildings can be located on the map easily.
Online AppointmentsComprehensive appointment module allows configuring multiple appointments and provisions to book/cancel/delegate appointments online.
Video ConferenceeService Suite Video conference module in collaboration with appointment makes a comprehensive solution to book and conduct appointment. The video conference allows customers to interact with staff along with sharing documents and notes.
Process Intelligence with dashboardsA comprehensive and configurable dashboard provides data intelligence and high level view of the data with ability to drilldown for further details. We allow user to customize the dashboard as per their needs. The drill down feature allows getting insight of the summary. We understand the type of audience, so we have different dashboard widgets for different type of users
Notifications and alertsIn order to make smart system our notification and alerts module provides highly configurable notification engine for any type of event configuration.
Messaging and CommunicationMessaging provides a way of communication for customer to the right reviewer or staff which is related to the permitting request or any other e-service request. This is an additional feature to video conference.